His & Hers by Carmable

Returns

Return window

You can return any item within 30 days of delivery for a refund, as long as it's unused and in its original packaging. Custom-made items, like a photo lamp made from your picture, can't be returned unless they arrive damaged, defective or wrong.

How to start a return

Email support@carmable.com with your order number and the item you want to return. We'll reply with the return address and next steps. Please don't send items back without contacting us first.

Refunds

Once we receive and check your return, we refund the item price to your original payment method. Original shipping isn't refunded unless the item arrived damaged, defective or wrong. Refunds usually show up within 5 to 10 business days, depending on your bank.

Damaged or wrong items

If something arrives damaged, defective or wrong, we cover it. Email us a photo within 7 days of delivery and we'll send a replacement or a full refund, and you won't pay return shipping.

Return shipping

For change-of-mind returns, return shipping is paid by the customer.

Last updated October 2026